Help reduce the influx of court-related inquiries and boost the efficiency of staff.
Repply AI helps North Carolina courthouse reduce call volume by 37%
“Repply AI virtual assistant allows a significant share of our clients to obtain information on the most frequently asked questions without having to tie up one of our team members. In a resource-poor working environment, anything that frees up resources is a big benefit.”
Repply AI helps North Carolina courthouse reduce call volume by 37%
After launching Repply AI's chatbot, there was a 37% decrease in the call volume handled by courthouse staff. With 398,298 fewer phone calls during the first year of operation, the AI-based messages helped Wake County Courthouse work more efficiently and productively.
“Given that the Clerks Statewide have a complex multifaceted job that involves serious responsibilities any asset or tool that allows my team to focus on uniqueness and the details rather than being worn out by the routine and repetitive questions is positive.”Download Case Study
Simple Integration - Instant Results
We bring rich, asynchronous messaging experiences to the public through an A.I. conversational channel via Google Search on mobile browsers, Google Maps, website chatbots and other digital platforms.
Reduce Staff Workload
Decrease phone call valume and email requests through automated conversations via chat.
Reach More People
Reach millions of people directly from your Google Search and Maps listings.
Understand Conversations
View conversation metrics and understand exactly what your users are asking when engaging your Organization.
A.I. Communications
Our technology uses conversational AI to understand user requests and provide accurate answers from your agency.
Plug & Play Integration
Manage and update your content securely on existing systems. Our smart communication technology integrates with any website, database, scheduling tool, and more. No IT development required.
Low-Bandwidth Friendly
Engage with people in rual or low bandwith areas. Our application does not require wi-fi or fast bandwidth for usage and can be accessed through mobile devices.
Customers love it
Check out what our clients have to say about our smart communication solution and our company.
Clerk of Superior Court
Given the complex multifaceted job that involves serious responsibilities any asset or tool that allows my team to focus on uniqueness rather than being worn out by the routine and repetitive questions is positive.
County Courthouse
With an eye toward the future of our Courts, as the demographics of our clients change, the percentage of Chat users will only increase.
Justice Center
Your chat feature allows a percentage of our clients to obtain information to the most frequently asked questions without having tied up one of our team members.
Facts & Questions
Have a question? Read through our FAQ below. If you can't find an answer,
please email us, we're here to help.
The chatbot provides accurate, real-time answers to common questions about services, office hours, contact information, application processes, and more. It guides users to helpful resources and can escalate inquiries to staff when needed.
Yes! The chatbot is always on—day or night. Users can get instant support at any time, and if needed, the system can route questions to the appropriate support channel after hours.
Yes. The chatbot is built with advanced Natural Language Processing (NLP), allowing it to recognize misspellings, acronyms, and conversational language, ensuring helpful and accurate responses even if the phrasing isn’t perfect.
Absolutely. It is fully compliant with WCAG 2.1 AA and Section 508 standards. It supports screen readers (like JAWS and NVDA), features intuitive navigation, uses alt text for images, and includes descriptive button labels.
Yes. The chatbot includes multilingual capabilities and automatic language detection, enabling it to respond in several languages—like Spanish—based on the user’s input.
Security is a top priority. All data is encrypted in transit and at rest, personally identifiable information (PII) is anonymized, and access is controlled through secure APIs. Each client’s data is isolated to ensure privacy and compliance with industry standards like NIST AI RMF.
Yes. The chatbot is designed to be self-managed by non-technical staff through an intuitive admin panel (including a WordPress plug-in and/or Drupal module). Teams can easily update content, configure responses, adjust design settings, and view user analytics.
It does. With built-in feedback tools like Customer Satisfaction (CSAT) surveys and performance analytics, the chatbot learns from user interactions to continuously refine its responses and improve the user experience.
Communicate better with the Public
Help the public reach you with the scale of Google Search and Maps. Improve response time, increase support to 24/7, and reduce staff workload with digital agents.
- FAQs
- News
- Website content
- Calendars
- Schedule Appointments
- And More . . .
