Help reduce the influx of court-related inquiries and boost the efficiency of staff.
Tango Technology helps North Carolina courthouse reduce call volume by 37%“The Business Messages chat feature allows a significant share of our clients to obtain information on the most frequently asked questions without having to tie up one of our team members. In a resource-poor working environment, anything that frees up resources is a big benefit.”
Business Messages helps North Carolina courthouse reduce call volume by 37%
After launching Google’s Business Messages in combination with Tango Technology’s chatbot, during Spring/Summer 2021, there was a 37% decrease in the call volume handled by courthouse staff. With 398,298 fewer phone calls during the first year of operation, the AI-based messages helped Wake County Courthouse work more efficiently and productively.
“Given that the Clerks Statewide have a complex multifaceted job that involves serious responsibilities any asset or tool that allows my team to focus on uniqueness and the details rather than being worn out by the routine and repetitive questions is positive.”Download Case Study
Efficient and Productive Courthouse
“Google’s Business Messages has helped the public sector respond directly to citizens in real time during the COVID-19 pandemic by reducing staff workload and cutting costs for agencies. ”
Simple Integration - Instant Results
As a Google Business Messages partner, we bring rich, asynchronous messaging experiences to the public through an A.I. conversational channel via Google Search on mobile browsers, Google Maps, website chatbots and other digital platforms.
Reduce Staff Workload
Decrease phone call valume and email requests through automated conversations via chat.
Reach More People
Reach millions of people directly from your Google Search and Maps listings.
View conversation metrics and understand exactly what your users are asking when engaging your Organization.
Our technology uses conversational AI to understand user requests and provide accurate answers from your agency.
Plug & Play Integration
Manage and update your content securely on existing systems. Our smart communication technology integrates with any website, database, scheduling tool, and more. No IT development required.
Engage with people in rual or low bandwith areas. Our application does not require wi-fi or fast bandwidth for usage and can be accessed through mobile devices.
Customers love it
Check out what our clients have to say about our smart communication solution and our company.
Clerk of Superior Court
Given the complex multifaceted job that involves serious responsibilities any asset or tool that allows my team to focus on uniqueness rather than being worn out by the routine and repetitive questions is positive.
With an eye toward the future of our Courts, as the demographics of our clients change, the percentage of Chat users will only increase.
Your chat feature allows a percentage of our clients to obtain information to the most frequently asked questions without having tied up one of our team members.
Facts & Questions
Have a question? Read through our FAQ below. If you can't find an answer,
please email us, we're here to help.
Yes. Tango is a decoupled architecture communication service. Our technology does not use a database for conversations, content, messages or users. Our system collects this information in real-time from applications/endpoints determined by our Government partners. This allows our technology to adhere to your existing security standards, compliance and policies. Furthermore, all messages and responses sent between users and Tango are encrypted between users' devices and our system.
Starting a conversation is as simple as googling the location on a mobile browser or in Google Maps.
For example, to launch a conversation with the Wake County Clerk’s Office in North Carolina, from a mobile device, google “wake clerks office” and click on the Chat icon within the Google search result.
Work on both Android and iOS mobile devices.
Conversational AI is a framework that allows artificial intelligence technologies (like chatbots) to interact with people in a human-like way.
Tango is an integration partner with Google’s Business Messages. Business Messages is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results.
A login is not required. However, depending on the mobile device or entry point, users may be asked to login to their Google account before using.
No. We do not collect or share personal identifying information (PII).
Communicate better with the Public
Help the public reach you with the scale of Google Search and Maps. Improve response time, increase support to 24/7, and reduce staff workload with digital agents.
- COVID-19 updates
- Website content
- Schedule Appointments
- And More . . .